Cancellation & Refund Policy

1. Customer can get VA benefit only if payments are made every month without default.
2. In case of default, VA benefit will be decreased.
3. Maturity is completion of 11 months
4. This cannot be extended under any circumstances.
5. Customer can buy jewellery only after completing 11 months
6. No prevailing offers/ discounts are applicable while purchasing jewellery under this scheme,
7. If jewellery weighs over and above the scheme amount, VA will be charged for the excess quantity.
8. Gold coins can be purchased under this scheme.
9. No cash refund will be permitted under any circumstances.
10. EMAs must be paid by the end of every month.
11. Collect receipt for amount remitted from Pothys Swarna Mahal. It is mandatory.
12. In case, payment was done through Cheque/PDC/ECS/UPI (Gpay, PhonePay, etc.), receipt can be obtained or sent via courier.
13. Offers under the scheme can be availed only if regular monthly payments are made.
14. Payment gateway charges to be borne by the customer.
15. Each EMA must be paid by the end of every month, not before or after.
16. Partial withdrawal from the advance paid will not be allowed.
17. GST charges levied as per Govt. norms.
18. Produce ID proof and bank passbook at the time of joining and redemption.
19. Jewellery under the weight-based scheme can be purchased as per EMA accumulated in the account. After EMA is credited in company account, gold weight in grams (as per market price on date of payment) will be added to customer's account.
20. Stone charges are applicable.
21. No interest applicable for any advance paid
22. Any dispute would be subject to Chennai High Court jurisdiction only.